What is a Management System?

Whether I implement a single or multiple management systems, I break it down as follows   Say what you do – document all aspects of what you do as an organization. Do what you say – get the co-operation and buy in of the relevant staff – then expect them to...

The definition of Quality

When starting with the implementation of any Management System (and most of them are of ISO 9001 – Quality Management) I like to set the tone by defining Quality – as for most people Quality is just a perception. The definition I personally like and use is from Crosby...

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